Questions about a course grade should be discussed first with the course instructor and then with the program head or department chair, if necessary. In the case of a serious unresolved disagreement between a student and instructor concerning grades, the student must submit an official letter of complaint to the Dean of Students Office. The Dean of Students will appoint a committee of three faculty members to review the case. The committee will decide whether the grade warrants a change either to a higher or lower grade or if the grade should remain the same. The Dean of Students office will notify the student of the committee's decision and the student will have one business day to respond to the decision. If the student does not agree with the decision, he/she may appeal to the Dean of Students who will then review the case with the Academic Dean. The decision of the appeal committee is final.