Questions about a course grade should be discussed first with the course instructor and then with the program head or department chair, if necessary.

In the case of a serious unresolved disagreement between a student and instructor concerning grades, the student must submit an official letter of complaint to the Dean of Students Office. The dean of students makes an initial determination of the merits of the case and whether to trigger a committee. In general only grades of B- or below will be considered for this process and students must have met the basic requirements of the course in question (as outlined in the course syllabus).

If after the initial determination, a formal inquiry is moved forward, the dean of students will appoint a committee of three faculty members to review the case. The committee will decide whether the grade warrants a change either to a higher or lower grade or if the grade should remain the same.

The Dean of Students Office will notify the student of the committee's decision and the student will have one business day to respond to the decision. If the student does not agree with the decision, he/she may appeal to the dean of students who will then review the case with the academic dean. The decision of the appeal committee is final.